Refund Policy

Last Updated: 14 March 2026

At HERBARELLE WELLNESS & BEAUTY LLP, we aim to ensure customer satisfaction with every purchase. This Refund Policy explains the conditions under which refunds, replacements, or returns may be provided.

Due to the nature of skincare and beauty products, certain restrictions apply to returns and refunds to maintain hygiene and product safety.

1. Eligibility for Refunds

Refunds or replacements may be provided only under the following circumstances:

  • The product received is damaged during shipping

  • The product received is defective or faulty

  • The wrong product has been delivered

  • The item is missing from the package

Customers must report such issues within 48 hours of delivery.

Requests made after this period may not be eligible for refund or replacement.

2. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

  • Change of mind after purchase

  • Product used or opened after delivery

  • Damage caused due to improper handling by the customer

  • Delay in delivery caused by courier services or external factors

  • Minor variations in packaging or product appearance

As skincare and beauty products are sensitive and hygienic items, used or opened products cannot be returned.

3. Reporting a Refund Request

If you receive a damaged or incorrect product, please follow these steps:

  1. Contact our customer support within 48 hours of receiving the order.

  2. Provide your order number and a description of the issue.

  3. Share clear photos or videos showing the damaged or incorrect product along with the packaging.

Once the issue is verified, our support team will guide you through the next steps.

4. Replacement Process

After verification, we may offer:

  • A replacement product, or

  • A refund, depending on product availability.

If a replacement is approved, the product will be shipped to you at no additional cost.

5. Refund Processing

If a refund is approved, it will be processed to the original payment method used during checkout.

Refund processing time may take 5–7 business days, depending on the payment provider or bank.

Customers will be notified once the refund has been initiated.

6. Cancellation Policy

Orders may be cancelled before they are shipped.

Once the order has been dispatched, cancellations may not be possible.

If a cancellation request is accepted before shipment, a full refund will be processed.

7. Failed Deliveries

In case an order cannot be delivered due to:

  • Incorrect shipping address

  • Customer unavailable at delivery location

  • Multiple failed delivery attempts

The order may be returned to us by the courier service. In such cases, re-shipping charges may apply.

8. Policy Updates

HERBARELLE WELLNESS & BEAUTY LLP reserves the right to modify or update this Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically to stay informed of any changes.

Company Details

Company Name: HERBARELLE WELLNESS & BEAUTY LLP
GST No.: 03AASFH5217Q1ZV

Registered Address:
Floor No.: Basement
Building No.: F 174
Industrial Area, Phase 8B
Mohali, SAS Nagar
Punjab – 160071