Shipping & Returns

Last Updated: 14 March 2026

At HERBARELLE WELLNESS & BEAUTY LLP, we are committed to delivering high-quality skincare products safely and efficiently to our customers. This Shipping & Returns Policy outlines the terms related to order processing, shipping timelines, delivery procedures, and return conditions.

1. Order Processing

All orders placed on our website are processed within 1–3 business days after confirmation. Orders are processed only on business days (Monday to Saturday, excluding public holidays).

Once your order is successfully placed, you will receive an order confirmation email or message containing your order details. After your order is shipped, a tracking number will be provided so you can monitor the shipment status.

HERBARELLE WELLNESS & BEAUTY LLP reserves the right to cancel or delay any order in case of payment issues, product availability concerns, or unforeseen logistical issues.

2. Shipping Locations

We currently ship products across India. Delivery availability may vary depending on your location and courier service coverage.

Customers are responsible for providing accurate shipping information including name, address, phone number, and postal code. Incorrect details may lead to delays or delivery failures.

3. Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–5 business days

  • Other Cities and Towns: 5–7 business days

  • Remote Locations: 7–10 business days

Delivery times may vary due to factors such as weather conditions, courier delays, government regulations, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges may vary depending on:

  • Order value

  • Delivery location

  • Promotional offers or discounts

Any applicable shipping charges will be clearly displayed at checkout before payment confirmation.

HERBARELLE WELLNESS & BEAUTY LLP may occasionally offer free shipping promotions, which will be communicated through the website or marketing campaigns.

5. Order Tracking

Once your order has been dispatched, you will receive a shipment tracking link via email, SMS, or WhatsApp (if applicable).

Customers can track their order using the provided tracking number on the courier partner’s website.

6. Delivery Issues

If you experience any issues with delivery such as:

  • Delayed shipment

  • Incorrect delivery address

  • Package not received

Please contact our customer support team within 48 hours of the expected delivery date so we can investigate and resolve the issue.

7. Damaged or Incorrect Products

If you receive a product that is:

  • Damaged during transit

  • Incorrect or different from what was ordered

  • Missing from the package

You must notify us within 48 hours of receiving the order. Customers may be required to provide clear photos or videos of the product and packaging for verification.

After verification, we may provide a replacement or appropriate resolution.

8. Returns

Due to hygiene and safety reasons related to skincare products, returns are only accepted in specific cases, including:

  • Damaged products

  • Incorrect items delivered

  • Manufacturing defects

Returned products must be unused, unopened, and in their original packaging.

9. Return Process

To initiate a return request:

  1. Contact our support team with your order number and issue details.

  2. Provide supporting photos or videos of the product.

  3. After verification, instructions for return or replacement will be provided.

Return requests that do not meet the policy conditions may not be approved.

10. Policy Updates

HERBARELLE WELLNESS & BEAUTY LLP reserves the right to update or modify this Shipping & Returns Policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.

Company Details

HERBARELLE WELLNESS & BEAUTY LLP
GST No.: 03AASFH5217Q1ZV

Registered Address:
Floor No.: Basement
Building No.: F 174
Industrial Area, Phase 8B
Mohali, SAS Nagar
Punjab – 160071